Apple Faces Lawsuit Over Faulty Keyboards in MacBook and MacBook Pro Models

Apple Faces Lawsuit Over Faulty Keyboards in MacBook and MacBook Pro Models

The class-action-represented by Girard Gibbs LLP-comes in the wake of a petition that is demanding Apple recall its MacBook product line over the keyboard complaints. Apple's touchscreen-based "Butterfly" keyboards are said to stop functioning partially when they accumulate dust or debris around the keys.

Apple faces a class-action lawsuit over the keyboards on most of its current laptops, including the MacBook and the MacBook Pro.

The backlash and criticism surrounding the keyboard design on Apple's refreshed MacBook Pro continues to pick up steam. Apple claims that the butterfly mechanism is created to make smoother and more responsive keystrokes than the usual designs. After facing similar problems-and following a trip to the store in September 2017 when the laptop went in for repair-the failures continued. The new lawsuit claims that isn't enough and says the "core functionality" of these devices has been compromised. Because of the design of the keyboard, it's not possible for Apple to replace one key mechanism. And the fact these models only come with USB-C ports is also a little divisive, but Apple isn't likely to add all the ports from older models back onto its upcoming laptops. At that time, the company claimed that this was more accurate and precise than other keyboards. Indeed, there have been no shortage of reports from frustrated users claiming that the new keyboard design is wonky and extremely temperamental. Now it has led the company to a court.

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The lawsuit argues that "Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook" and that even after fix the problem reoccurs. He took the laptop to the Genius Bar in April where he was told the keyboard could be fixed under the one year warranty.

The plaintiffs are seeking legal fees and damages, and also want Apple to publicly admit to a design flaw.

The appellants are also accusing Apple of suggesting "self-help remedies". Unlike other laptops for professionals, such as the ThinkPad (which had a butterfly keyboard of a different sort), the entire keyboard is bonded with the top case, requiring full replacement. While internet petitions are generally unlikely to result in real change, a Change.org petition about the issue received a non-insignificant 21,000 signature by press time.

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