Starbucks changes bathroom access guidelines

Starbucks changes bathroom access guidelines

The decision came following the controversy that occurred after officers arrested two black men accused of loitering at a downtown Philadelphia Starbucks last month.

Starbucks CEO Howard Schultz announced the coffee company's new bathroom policy will not require people to make a purchase to use its bathrooms.

After Nelson and Robinson stepped into the cafe, one of them asked to use the restroom while waiting for a third person to arrive for a business meeting.

Schultz said the previous policy had been "loose" - that customers should be able to use the bathroom if they buy something, but that it was up to the judgment of the store manager.

"We don't want to become a public bathroom", said Schultz, "but we're going to make the right decision a hundred percent of the time and give people the key". "We want you to be 'more than'".

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Donte Robinson and Rashon Nelson were accused of trespassing last month after the manager said the two men refused to buy anything or leave the store. "And it's really the judgement of the manager". "And, regardless of the color of your skin, your sexual orientation, your ethnic background, your station in life, we want to welcome you as a customer and we want to welcome you as an employee". And he said, no.

"We were absolutely wrong in every way".

The incident embarrassed Starbucks, and it quickly took the blame for the actions made during the Philadelphia incident. "It's the company that's responsible". Starbucks has since apologized to the men and announced plans for extra racial bias training for its employees. The video shows a black man claiming he was denied access to a bathroom while a white man was given the entry code. Neither man had made a purchase, according to the video shot by Brandon Ward, which is posted on his Facebook page.

Schultz said the company's upcoming bias training "will be the largest kind of training of its kind on perhaps one of the most systemic subjects and issues facing our country".

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