Users personal data on Careem's app breached in a cyber-attack,

Users personal data on Careem's app breached in a cyber-attack,

Ride-hailing giant Careem on Monday said it faced a data breach in January this year.

No fraud or misuse related to the stolen information has been discovered so far by the company. The statement elaborated that in the data leak, customers' information including their names, email addresses, phone numbers and trip data were compromised. "We do not know the identity of the hacker and we're continuing to work with law enforcement authorities to investigate this matter", she said.

Mudassir Sheikha, Careem chief executive and co-founder told The National that "throughout the incident, our priority has been to protect the data and privacy of our customers and captains".

The RTA, which uses Careem's ride-hailing app for its taxis, is not affected by the attack, as it does not share any of its drivers' data with the company.

Careem is urging customers to implement good password management by updating account passwords and remaining cautious of any communications that ask for personal information.

The post added, "Careem understands the importance of your privacy". We regularly review and update our security systems - this time it wasn't enough to prevent an attack.

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While the cyberattack is no doubt serious, Careem has stated that no customers' credit card details or passwords were compromised.

"We're sorry for what happened, but Careem has learned from this and will come out stronger and more resilient".

Existing customers and drivers have been encouraged to change their passwords and review their bank account and credit card statements. We remain dedicated to our mission of supporting the millions of captains and customers in the region who depend on Careem to earn a living and get around, it said.

Careem, which has expanded its services to 90 cities and 14 countries this year, is making a huge investment in digital security off the back of the January incident and has hired "leading cyber security experts". A PCI server uses highly secure protocols and is employed by worldwide banks around the globe to protect financial information.

But Nasir said the response was "not acceptable" following the information he had shared with them alerting the team of a security breach. Customers and captains who have signed up with us since that date are not affected.

And when asked why Careem took several months to announce details of this latest security breach to the public it said: "Cybercrime investigations are immensely complicated and take time". We wanted to ensure we had the most accurate information first. Specifically, we have introduced enhanced monitoring capabilities across our infrastructure that allows us to detect and respond quickly to security threats.

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